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Author Topic: Sony Experia M2 freezing problem  (Read 3160 times)

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Offline CurlyWhirly

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Sony Experia M2 freezing problem
« on: 21 November 2014, 10:06:33 »
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I used to have 2 Samsung smartphones namely a Galaxy and an S3. I never had this problem with my Samsung mobiles well I have recently bought a Sony Experia M2 and over the last few days my mobile keeps freezing.

The touchscreen freezes and is unresponsive so I can't do anything with it.

The buttons on the side work okay but there is very little I can do using just these buttons, it's the touchscreen that I use to control almost every function on the mobile.

I can't even switch it off, I have to wait for the battery to drain as it automatically switches off under these circumstances.

I could take out the SIM card but I don't want to do that when it is on as it might corrupt the mobile and/or SIM card and the battery is non-removable so I can't take it out either.

I am disappointed with the Experia and am thinking of going back to a Samsung.

The Experia is only 6 months old and I haven't dropped it or damaged it in any way.

I have done a Google search and apparently it is quite a common fault with these mobiles.

I will do more thorough research before buying my next mobile !

Offline CurlyWhirly

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Re: Sony Experia M2 freezing problem
« Reply #1 on: 21 November 2014, 10:09:00 »
Anyone else had this problem with the Experia series of mobile phones ?

Offline KRW

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Re: Sony Experia M2 freezing problem
« Reply #2 on: 21 November 2014, 17:06:49 »
Have you tried hard reset, hold down on/off switch and simultaneously hold the volume up switch for 10 seconds or until phone vibrates. Release the buttons and switch on again

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snadge

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Re: Sony Experia M2 freezing problem
« Reply #3 on: 22 November 2014, 09:46:16 »
ive got a Sony Xperia Miro and never had those issues~?  it sounds like the OS is corrupt, you should do a full reset on it then connect too your wifi and immediately update it (and apps) too latest versions

Offline CurlyWhirly

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Re: Sony Experia M2 freezing problem
« Reply #4 on: 22 November 2014, 17:16:53 »
Have you tried hard reset, hold down on/off switch and simultaneously hold the volume up switch for 10 seconds or until phone vibrates. Release the buttons and switch on again
No I didn't try that I just waited for the battery to drain.

It froze twice but hasn't done so for a few days so it might have just been a blip.

Offline CurlyWhirly

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Re: Sony Experia M2 freezing problem
« Reply #5 on: 22 November 2014, 17:18:04 »
ive got a Sony Xperia Miro and never had those issues~?  it sounds like the OS is corrupt, you should do a full reset on it then connect too your wifi and immediately update it (and apps) to latest versions
I can't see how the OS is corrupt ?

I don't know how to do a full reset.

Offline Thomasjc1

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snadge

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Re: Sony Experia M2 freezing problem
« Reply #7 on: 23 November 2014, 16:49:53 »
ive got a Sony Xperia Miro and never had those issues~?  it sounds like the OS is corrupt, you should do a full reset on it then connect too your wifi and immediately update it (and apps) to latest versions
I can't see how the OS is corrupt ?

I don't know how to do a full reset.

follow KRW's advice on how to do a soft reset too get it up and running then to do a full reset you just go into the menu options or look at Toms link...you can also initiate a full reset from a frozen phone, it may be in toms link

if it locks up then it has to be a corrupt OS, dodgy app or possible hardware fault - a lot of the time these are caused by badly coded apps running together on the phone

Offline CurlyWhirly

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Re: Sony Experia M2 freezing problem
« Reply #8 on: 23 November 2014, 17:41:39 »
Thanks for the advice guys.

If my M2 freezes again I will try them out  ;)

Offline thar

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Re: Sony Experia M2 freezing problem
« Reply #9 on: 23 November 2014, 18:51:14 »
I had a problem with my contacts recently, "Unfortunately contacts has stopped", I narrowed it down to a Google+ update. Even Google apps can cause problems with Android OS.

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