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Offline KRW

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Line deteriorating
« on: 10 September 2014, 20:54:35 »
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Last Wednesday (3rd) called Plusnet support as d/l was 2-6Mb with 20.1 sync, after 48 hours got a problem solved after 10+ years of 3db line not stable with 3 drop outs in 48 hrs so now on 6db with sync of 18.6mb. And rang back this evening now 16.9M sync on 9db and speed worse at 1.28-5Mb and been escalated again but will have to wait 72 hours now, the support guy will contact on me Monday!, probably not on at weekend.

Windows 10 Home 64bit    Netgear D7000
Down/Up Connect Speed  80/20 Mbp (max speed 70Mb/19Mb) updated
http://www.thinkbroadband.com/speedtest/results.html?id=1483655240613837255

Offline Thomasjc1

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Re: Line deteriorating
« Reply #1 on: 11 September 2014, 07:55:16 »
Have you tried going on the forum the staff are on there

snadge

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Re: Line deteriorating
« Reply #2 on: 11 September 2014, 08:08:54 »
probable line fault...get them to get Openreach on it with their JDSU

Offline KRW

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Re: Line deteriorating
« Reply #3 on: 11 September 2014, 20:38:21 »
The new router hasn't improved D/L still less than 10Mb (8.10 actual)
Windows 10 Home 64bit    Netgear D7000
Down/Up Connect Speed  80/20 Mbp (max speed 70Mb/19Mb) updated
http://www.thinkbroadband.com/speedtest/results.html?id=1483655240613837255

Offline KRW

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Re: Line deteriorating
« Reply #4 on: 18 September 2014, 22:44:25 »
This is comment on fault

 NFF and synch//profiles have increased. Everything looks 100% perfect accross the board.

The issue here appears to be circuit saturation. As per data usage below data is at such a high amount there is nothing left for speed tests.


My usage profile for Sept, am I a HEAVY user

ActivityPeak usageOff-peak usageTotal usage
Web191.93GB26.77GB218.7GB
Email3.38MB76.81KB3.46MB
Broadband phonecalls2.8GB675.03MB3.48GB
Gaming2.23GB138.81MB2.37GB
Streaming362.26GB45.18GB407.45GB
PlusNet FTP0KB0KB0KB
Peer-to-peer1.19GB13.84MB1.2GB
Usenet0KB0KB0KB
FTP (non PlusNet)0KB0KB0KB
Other3.03GB420.16MB3.45GB
Total usage so far563.44GB73.2GB636.64GB
Windows 10 Home 64bit    Netgear D7000
Down/Up Connect Speed  80/20 Mbp (max speed 70Mb/19Mb) updated
http://www.thinkbroadband.com/speedtest/results.html?id=1483655240613837255

snadge

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Re: Line deteriorating
« Reply #5 on: 19 September 2014, 10:46:19 »
This is comment on fault

 NFF and synch//profiles have increased. Everything looks 100% perfect accross the board.

The issue here appears to be circuit saturation. As per data usage below data is at such a high amount there is nothing left for speed tests.


My usage profile for Sept, am I a HEAVY user

ActivityPeak usageOff-peak usageTotal usage
Web191.93GB26.77GB218.7GB
Email3.38MB76.81KB3.46MB
Broadband phonecalls2.8GB675.03MB3.48GB
Gaming2.23GB138.81MB2.37GB
Streaming362.26GB45.18GB407.45GB
PlusNet FTP0KB0KB0KB
Peer-to-peer1.19GB13.84MB1.2GB
Usenet0KB0KB0KB
FTP (non PlusNet)0KB0KB0KB
Other3.03GB420.16MB3.45GB
Total usage so far563.44GB73.2GB636.64GB

so what are your sync profiles now? (before and after)

Offline KRW

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Re: Line deteriorating
« Reply #6 on: 19 September 2014, 16:17:16 »
Sync was 20Mb (3db) with ping 25-30ms now 17.50Mb (6db) this the answer I've got from PN

I've regularly been using 400-500Gb but my son is now home so one more device connected.


Dear Mr Wilson,
 
 Thank you for your continued patience and apologies for the delay in getting back to you.
 
 I have identified the cause of your slow speeds at home. After thorough investigation I have found that your broadband connection is being saturated beyond reasonable limits which is causing you to see slow speeds.
 
 Basically, there is a PC, laptop or internet device (such as TV or internet streaming player) which is connected to your router that is draining a lot of your data. This device is using so much data that your PC you are using for the speed test has very little speed left over to run with.
 
 
 The way to fix this and see your true speeds is to first turn off your WiFi via the button on the router (hold for a few seconds) then remove all ethernet cables from the router.
 Next, connect one ethernet cable from the PC/laptop you are using and into the router.
 
 Now, run a speed test. This is your true throughput speed.
 
 I hope this all makes sense and you are able to resolve any problems.
Windows 10 Home 64bit    Netgear D7000
Down/Up Connect Speed  80/20 Mbp (max speed 70Mb/19Mb) updated
http://www.thinkbroadband.com/speedtest/results.html?id=1483655240613837255

snadge

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Re: Line deteriorating
« Reply #7 on: 20 September 2014, 09:57:33 »
I Dont trust PlusNet's counters... everyone on plusnet seems to have extremely high amounts usage...

throughput has nothing to do with your sync-rate...they would NOT lower your sync rate because your "using the internet a lot" - anyway I dunno what your Line Attenuation is but 6db is the norm, if you get 17.5Mb sync then Im guessing your Line Attenuation is similar to mine in the mid to high 20's - I dont know if PlusNet allow 3db profiles or go beyond 20Mb if you have a line that is capable of the max of 24Mb of ADSL2+

when he refers to saturation he just means lots of bandwidth used, not that theres any FAULT been discovered on your line

Offline KRW

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Re: Line deteriorating
« Reply #8 on: 20 September 2014, 17:10:51 »
Sandge,

per signature attn is 25.5, doesn't streaming usual that  take 2-3Mb so to get from 15Mb throughput to say 5Mb would be 3-4 streams that could happen.

But when I was sync at 20Mb and had 17Mb throughput then 3-4 streams was possible and rare (2 or 3 was done), but for the last two weeks we've not able to stream one let alone 2 or 3 as in the past.
Windows 10 Home 64bit    Netgear D7000
Down/Up Connect Speed  80/20 Mbp (max speed 70Mb/19Mb) updated
http://www.thinkbroadband.com/speedtest/results.html?id=1483655240613837255

Offline thar

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Re: Line deteriorating
« Reply #9 on: 20 September 2014, 18:16:35 »
I thought PN customer service were OK but that response is pathetic! They're presuming the customer has no knowledge of how broadband works and trying to blag with that rubbish answer.

I'm just grateful that I've only had to contact them once, on the day I switched over.

Sent from my Nexus 4 using Tapatalk 2


Offline KRW

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Re: Line deteriorating
« Reply #10 on: 20 September 2014, 18:26:00 »
With just one PC  online speed test was 10.4 followed with a 14.5, 15.6,  11.2.  The last was 15.3 and whilst streaming (ITV player) dropped to 10.2.

Current sync is 17.7 at 6db snr 25.5 ping never drops below 40

Sent from my XT1052 using Tapatalk

edit PN requested a 24 hr without wifi so that is off and just using ethernet,  just done speedtest got 5.10Mb, one pc browsing, one downloading TV show to watch later and Xbox gaming.

Windows 10 Home 64bit    Netgear D7000
Down/Up Connect Speed  80/20 Mbp (max speed 70Mb/19Mb) updated
http://www.thinkbroadband.com/speedtest/results.html?id=1483655240613837255

snadge

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Re: Line deteriorating
« Reply #11 on: 25 September 2014, 07:42:06 »
Sandge,

per signature attn is 25.5, doesn't streaming usual that  take 2-3Mb so to get from 15Mb throughput to say 5Mb would be 3-4 streams that could happen.

But when I was sync at 20Mb and had 17Mb throughput then 3-4 streams was possible and rare (2 or 3 was done), but for the last two weeks we've not able to stream one let alone 2 or 3 as in the past.

sorry, what do you mean when you refer to doing many 'streams', if your referring to 4-5 people all streaming on PC's at the same time then you would need to know the bitrate of each stream, a mobile youtube video is not going to use the same bandwidth as HD stream on a PC, you can install bandwidth monitors which will tell you the current in/out bandwidth as well as daily/weekly/monthly totals

you need to stop everything, hardwire in and run speedtests at 9am , 1pm and 8pm and see what the results are like 3 days in a row...this is the only way to know if your getting full bandwidth from your sync

Offline KRW

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Re: Line deteriorating
« Reply #12 on: 07 October 2014, 20:10:33 »
PN have agreed there is something wrong as when they test my line it reports 15Mb download but BTW speedtest on my pc reports 5-9Mb so an engineer is coming tomorrow morning. I'l not be in but my son will be here. Speedtest is the same for our other pc's and laptop.
Windows 10 Home 64bit    Netgear D7000
Down/Up Connect Speed  80/20 Mbp (max speed 70Mb/19Mb) updated
http://www.thinkbroadband.com/speedtest/results.html?id=1483655240613837255

Offline Thomasjc1

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Re: Line deteriorating
« Reply #13 on: 07 October 2014, 21:26:26 »
Fingers crossed for you Ken hope it gets sorted

Offline KRW

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Re: Line deteriorating
« Reply #14 on: 08 October 2014, 17:19:00 »
Well engineer arrived, change my face plate for a new one with integrated filter and he was and shocked why we had not had it changed when moving to adsl 10 years ago as the old one was for dial up connection.

Have any of you change the faceplate since changing from dial up to adsl?

Also he recommended I move the router to its own socket, currently have a twin wall socket one with Powerline and one with extension with router, timer socket for cat water fountain, telephone and shredder.
So going to move the powerline to another socket  near the pc, plug the router and phone into the wall socket, and move the timer to another socket to reduce rein Radio Electrical Interference Noise (I thought that and ren was to for the number of devices on the phone line fax, phone etc)

I've had this set with connections for many years now well until now.


I've now some adsl filters for sale
Windows 10 Home 64bit    Netgear D7000
Down/Up Connect Speed  80/20 Mbp (max speed 70Mb/19Mb) updated
http://www.thinkbroadband.com/speedtest/results.html?id=1483655240613837255

Offline thar

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Re: Line deteriorating
« Reply #15 on: 08 October 2014, 20:19:37 »
Well engineer arrived, change my face plate for a new one with integrated filter and he was and shocked why we had not had it changed when moving to adsl 10 years ago as the old one was for dial up connection.

Have any of you change the faceplate since changing from dial up to adsl?

So you were still using dangly filters?

I started off with those first, the ones supplied with the "frog" ADSL modem. Then i bought "professional" micro filters from ADSL Nation. Eventually i bought an ADSL Nation XTE2005 filtered faceplate.

IIRC one of the guys over on the Zone gave me a BT filleted faceplate at some point too.

When Openreach came to install my fibre modem, they replaced the BT filtered faceplate for yet another BT filtered faceplate...so you could say I've tried a few! 

I hope these changes give results KRW.

Sent from my Nexus 4 using Tapatalk 2

Offline CappySpectrum

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Re: Line deteriorating
« Reply #16 on: 08 October 2014, 21:33:55 »
Have any of you change the faceplate since changing from dial up to adsl?

4 or 5.

Quote
I've now some adsl filters for sale

They can be seriously flaky. I wish there was a device for testing micro filters. As they can still be partially faulty while still having a connection.
Originally known as Quasimoto

snadge

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Re: Line deteriorating
« Reply #17 on: 08 October 2014, 22:34:29 »
BT's filtered faceplates (pressac) are superior to ADSL Nations as they use Passive Filters where as ADSL Nations XTE-2005 uses Active Filtering which isn't as reliable

there have been lots of changes in faceplates since the days of dial up but as long as its not feeding a loop of "extensions" there shouldnt really be a problem (with using the faceplate), newer faceplates apparently have RF filtering and BellWire filtering (which you only need to worry about if you have extension sockets - and why filtered faceplates came into play)

if this faceplate resolves your issue then a device has started to emit REIN into your 'extension' wiring, it can happen at any time as a chip or something is starting to fail - this answers the question of "its been working on current setup with other ISPs for years?" issue, devices can suddenly become 'bad' and interfere with your ADSL

Offline KRW

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Re: Line deteriorating
« Reply #18 on: 08 October 2014, 22:59:22 »
I did have ADSL nation xte2005 for a about 5 years ( in fact 2 faceplates) but decide to go back to the danglies as the xte failed. I had changed the filter twice soon after the fault developed. As for rein I've not got a phone extension.

Sent from my XT1052 using Tapatalk
Windows 10 Home 64bit    Netgear D7000
Down/Up Connect Speed  80/20 Mbp (max speed 70Mb/19Mb) updated
http://www.thinkbroadband.com/speedtest/results.html?id=1483655240613837255

snadge

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Re: Line deteriorating
« Reply #19 on: 09 October 2014, 08:21:00 »
"the XTE failed" - common with that unit with active filtering

 

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