« Last post by jwhite1985 on 24 March 2017, 10:10:36 »
I've a problem with my internet for which I can't seem to find an answer with various google searching, so I was hoping someone could help on here.
I have a newly installed wired data cables in my home, through the walls and floorboards. This was done by an electrician when he re wired my new house. There is a data wall plate close to my Virgin Media router downstairs where they have installed the cable box, which runs 3 data cables to various points in my house so I can have a wired connection to my desktop PC in my study, and my TVs in the bedroom.
Whilst I prepared the study, I have been using my desktop downstairs wired directly to the router, not using the internal cabling, which has been fine. Pings of about 15 ms and no drop outs or any other issues. This has been true of the WiFi too.
Since I have moved the desktop upstairs and used the internal cables however, I have been getting intermittent drop outs using the desktop. I notice this mainly when internet gaming, but also when browsing, or connecting to my work's server. There are no ping spikes before the dropouts, and they last only about 1 to 5 seconds before reconnecting. They happen approximately every 5 to 20 minutes.
I thought it may be a problem with the internal cable, but it works absolutely fine when I use the wired connection with my laptop, with no drop outs at all. All other WiFi devices around the house work fine too, so I don't think this is a ISP problem. The problem seems to be when I use my desktop PC on the internal cabling only.
Things I've tried: Using a USB ethernet port for my desktop (I have no idea if this would change anything): same issue.
Things I could try: Wiring the desktop back directly to the router without using the internal cables, like before, but that would mean having the PC in the living room which I don't want, or running an untidy ethernet cable up my stairs. I could also try wiring the desktop into one of the other internal cables in another room, to try to see if it is only affecting the cable going to the study.
Do you think this issue is to do with the internal ethernet cabling, and if so, why is my laptop having no issues? Or with my desktop PC, and if so why is it working fine when connected directly to the router?
Both my desktop and my laptop are running Windows 10, fully updated. My desktop is 5 years old now, but has been upgraded periodically and is high spec.
My ISP is Virgin Media on the Vivid Gamer 200 package.
I appreciate any help, thank you.